This Privacy Policy explains how pk395 collects, uses, stores, shares, and protects your personal information when you use the pk395 platform. It also describes your rights over your data and how to exercise them. We encourage all players — particularly those based in Pakistan — to read this document carefully before registering an account.
pk395 ("pk395", "we", "us", "our") operates the online casino and sports betting platform accessible at pk395.app. For the purposes of this Privacy Policy, pk395 acts as the data controller in respect of all personal information collected from users of the pk395 platform ("you", "the Player", "User").
This Privacy Policy applies to all services offered through pk395.app, including account registration, casino games, sports betting, payment processing, customer support interactions, bonus programmes, and any other feature or service made available through the pk395 platform. It also applies to personal data collected via any pk395 email communications or other direct correspondence with Players.
By registering a pk395 account or otherwise using the pk395 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Privacy Policy, you should not use the pk395 platform.
pk395 collects personal data in several ways: directly from you when you register or interact with the platform, automatically when you use the pk395 website, and from third-party sources such as payment processors and identity verification services. The categories of personal data we collect include the following:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, selfie photograph, scanned CNIC (front & back) | Provided by you during KYC |
| Contact Data | Email address, mobile number, city of residence | Provided by you at registration |
| Financial Data | JazzCash / Easypaisa account reference, bank account details, USDT TRC20 wallet address, transaction history | Provided by you; payment processors |
| Gaming Data | Bet history, game session logs, win/loss records, wagering amounts, casino game preferences | Generated automatically on platform |
| Technical Data | IP address, browser type & version, device type, operating system, session timestamps | Collected automatically |
| Usage Data | Pages visited, features used, click paths, time on page, deposit/withdrawal navigation | Collected automatically via cookies |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Generated via support interactions |
pk395 does not collect sensitive personal data categories such as biometric data, health information, or political opinions beyond what is inherently contained in CNIC documentation submitted for identity verification.
pk395 uses personal data collected from Players for the following purposes:
pk395 processes your personal data on the following legal bases as applicable:
5.1 Collection. As part of its Know Your Customer (KYC) obligations, pk395 collects copies of your Pakistani National Identity Card (CNIC) and may additionally request a selfie photograph, proof of address (such as a utility bill), or bank statement. This data is collected before your first withdrawal is processed and may be requested for enhanced due diligence on large transactions.
5.2 Use. KYC identity data is used exclusively for the purposes of verifying your identity, confirming your age (18+), preventing fraud, detecting money laundering, and complying with applicable legal and regulatory requirements. KYC data is not used for marketing profiling or shared with advertising partners.
CNIC Security: Your CNIC document is transmitted to pk395 over encrypted HTTPS connections and stored in an access-controlled, encrypted data environment. Access to CNIC data is restricted to pk395 compliance personnel on a need-to-know basis. pk395 does not store CNIC data in unencrypted formats or in systems accessible from the public internet without authentication.
5.3 Retention. KYC documents are retained for the period required by applicable anti-money-laundering laws, which is typically a minimum of five years following the end of the customer relationship, unless a longer period is required by law.
pk395 processes payment data necessary to facilitate deposits and withdrawals via supported methods including JazzCash, Easypaisa, bank transfer (HBL, UBL, Meezan Bank, Bank Alfalah), USDT TRC20, Skrill, Neteller, and debit card. Payment data processed includes account references, transaction IDs, and amounts.
pk395 does not store complete debit card numbers or card security codes (CVV). Where card payments are processed, this data is handled directly by PCI-DSS compliant payment processors and is not retained on pk395 servers. For JazzCash and Easypaisa transactions, only the account reference and transaction confirmation are retained by pk395.
USDT TRC20 wallet addresses used for cryptocurrency deposits and withdrawals are retained as part of your transaction record for anti-money-laundering and audit purposes. pk395 treats cryptocurrency wallet addresses as financial identifiers and handles them with the same security controls applied to other payment data.
pk395 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and analyse how the platform is used. The types of cookies used by pk395 are as follows:
You may control cookie preferences through your browser settings. Please be aware that disabling cookies beyond strictly necessary types may impair your ability to use certain features of the pk395 platform, including maintaining your login session.
pk395 does not sell your personal data to third parties. pk395 may share your personal data with the following categories of third party only where necessary and subject to appropriate data protection safeguards:
pk395 requires all third-party processors to handle personal data in accordance with applicable data protection standards and to use your data only for the specific purpose for which it was shared. pk395 does not permit third-party processors to use your data for their own marketing or commercial purposes.
pk395 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to legal and regulatory requirements. The following retention periods apply as general guidelines:
pk395 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pk395 will notify affected players and relevant authorities as required by applicable law.
Subject to applicable law, you have the following rights in respect of your personal data held by pk395. To exercise any of these rights, contact pk395 support with a description of your request and your registered email address.
You may request a copy of the personal data pk395 holds about you. pk395 will provide this within a reasonable timeframe and at no charge for standard requests.
If any personal data held by pk395 is inaccurate or incomplete, you may request that it be corrected. Identity data corrections may require re-submission of KYC documents.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to pk395's legal obligations to retain certain data (e.g., AML records) which take precedence.
You may request that pk395 restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to its processing on legitimate interest grounds, pending pk395's review.
You may object to direct marketing communications from pk395 at any time by using the unsubscribe link in any marketing email or by contacting pk395 support. Objection will be actioned within 30 days.
Where processing is based on your consent or on contract, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service where technically feasible.
pk395 strictly prohibits use of the platform by persons under 18 years of age. pk395 does not knowingly collect personal data from individuals under 18. If pk395 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately, any associated account will be closed, and any winnings will be voided.
If you believe that a person under 18 has registered a pk395 account, please contact pk395 support immediately with any relevant account information so that appropriate action can be taken promptly.
pk395 will only send you direct marketing communications (including promotional emails regarding bonuses, new games, PSL betting offers, and other pk395 products) where you have explicitly opted in to receive such communications during registration or subsequently through your account settings.
You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any pk395 marketing email or by updating your communication preferences in your account settings. Withdrawal of marketing consent does not affect pk395's right to send you service-related communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent on a contractual basis.
Self-Excluded Players: Players who have activated self-exclusion will not receive any marketing communications from pk395 during their exclusion period. This is a firm commitment — not an opt-out option. If you receive marketing communications after activating self-exclusion, please contact pk395 support immediately.
pk395 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform features. Material changes to this Privacy Policy will be communicated to registered Players via the email address on their account or via a prominent notice on the pk395 platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this Privacy Policy. Continued use of pk395 following notification of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not accept the updated Privacy Policy, you should cease using pk395 and may request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about pk395's data handling practices, please contact the pk395 Data Protection team via the support contact available within your account.
Contact: [email protected]
pk395 will acknowledge all privacy-related enquiries within 5 business days and will aim to provide a substantive response within 30 days. Where a request is complex or involves multiple aspects, pk395 may extend this period by up to a further 60 days with prior notification.
If you are not satisfied with pk395's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. Players in Pakistan should note that the regulatory framework for online gambling data protection in Pakistan is subject to applicable local laws, which you are responsible for understanding in your own capacity.
Every data transmission between your device and pk395 servers uses 256-bit SSL/TLS encryption. Your CNIC, payment details, and login credentials are never transmitted in plaintext over any network connection.
Pakistani CNIC documents submitted for KYC are stored in access-controlled, encrypted storage. Only pk395 compliance staff with legitimate need can access identity documents. They are never shared with advertisers.
pk395 does not sell, rent, or trade your personal data to third parties for their commercial purposes. Data sharing is restricted to payment processors, regulators, and service providers acting under strict data processing agreements.
You can access, correct, or request deletion of your pk395 personal data at any time by contacting support. pk395 responds to all data rights requests within 30 days and acknowledges every request within 5 business days.
pk395 only sends promotional communications to players who have explicitly opted in. You can unsubscribe at any time. Self-excluded players are automatically removed from all marketing lists with no action required from them.
pk395 undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities before they can affect player data. Security is treated as an ongoing programme, not a one-time checkbox.
Your data is secure at pk395. With transparent privacy practices, CNIC-safe KYC, and no data sales to third parties, pk395 is a platform Pakistani players can genuinely trust. 18+ only.
18+ Gamble responsibly. Review our Terms & Conditions and Responsible Gaming resources.